FAQs for 2020 Online Book Festival

 

Update your browser

Please ensure you are using an up-to-date web browser for a smooth viewing experience: Firefox, Chrome, Microsoft Edge or Safari - all downloadable for free online. If you are currently using Internet Explorer (IE), please change it to one of the up-to-date browsers listed above.
 

Watching an event

You can simply turn up and watch the event at the scheduled time on the event videoplayer pages. You do not have to book, sign in, create an account or ‘save my place’ to watch an event.

There are no limits to the number of people who can watch an event. Simply browse the programme, find an event you want to see and click the videoplayer button. It will take you to the streaming page where the event will be broadcast.
 

My video isn’t playing

See notes above on using an up-to-date browser.

Check your videoplayer hasn’t paused. Hover your mouse over the bottom the video player and the video controls will display. Click the play button (bottom left) as needed.

Try refreshing your browser to reload the video feed – the volume may switch to zero after you have refreshed: make sure to check the volume is turned up on the videoplayer after you have refreshed the page.

Check your internet connection is working and your WIFI has a reasonably strong signal.
 

I can’t hear anything

See notes above on using an up-to-date browser.

Check your volume is turned up on the videoplayer. Hover your mouse over the bottom of the video player and the video controls will display – turn up the volume control as needed (bottom right).

Try refreshing your browser to reload the video feed – the volume may switch to zero after you have refreshed: make sure to check the volume is turned up on the videoplayer after you have refreshed the page.

Check your internet connection is working and your WIFI has a reasonably strong signal.
 

Arriving late to watch

It works like any TV broadcast: If you turn up when the event is halfway through, then you will have missed the beginning and the video will be halfway through. You cannot choose to ‘watch from the beginning’ like you can with some online TV players such as iPlayer or All4. 

However most events will be available to watch on the same videoplayer page, on-demand after the live event has been broadcast and will remain available on the videoplayer pages until the end of the Festival. See below for more details of watching on-demand.
 

‘Save my place’ button 

You do not have to ‘save my place’ to watch an event. Anyone can turn up and just watch the event on the event videoplayer pages. Clicking this button allows you to opt in to receive an email reminder for the event, and to receive a calendar file which you can add to your digital calendar.

Reminders and Calendar files are BST. Some devices will convert BST to your own timezone (if different), but some won’t - it entirely depends on the device and system you use.
 

Event reminder emails

If you have ‘saved my place’ for an event and have ‘opted in’ to receive the reminder emails then our website will send you a reminder containing an event link around 30 mins before the start time (BST) of the event.
 

Watching BSL and captioned events

Some events are captioned, some have BSL, some have both. Use the search filters on the website to see the list for each. You choose if you want to view the accessible version of the event, or the standard version (without BSL or Captions). The videoplayer page displays a BSL toggle and a CAP toggle on relevant events. Switch the toggle if you want to get the BSL or CAP video instead of the standard video: when you do, your browser will go and fetch the relevant video stream for you to watch.

NOTE: if your browser is having trouble fetching the correct version of the video, try refreshing your browser page after you switch the toggle. After refreshing, mute or adjust the volume as required.
 

Post comments in the audience Chatroom

Every event has a chatroom on the videoplayer page where you can post comments and chat to other audience members. The chatroom opens 30 minutes before an event starts and remains open until the end of the event. You can see the chat as it happens if you open the chatbox. If you want to post a comment, the website will prompt you to log into your account or create an account (it requires name and email only).  
 

Ask authors a question in the live Q&A

Events with a live Q&A have a box on the videoplayer page where you can ask the author a question and vote up other people’s questions. If the event does not have a Q&A, the Questions box will not appear on the videoplayer page. The Question box opens 30 minutes before the event starts and remains open until the end of the event. Everyone can see the Questions but if you want to post a question or vote on someone else’s, the website will prompt you to log into your account or create an account (it requires name and email). 

NOTE: please post Author Questions only, we won’t be monitoring this box for general queries.
 

Book signings with an author (via Zoom)

See the list of books which authors will be signing and how it works: https://shop.edbookfest.co.uk/online-book-signings-2020

You will get the option of ‘Meet the author’ when buying a copy of the book in our online Festival Bookshop – choose this option to book a place on the signing. You’ll meet the author face-to-face in the Zoom room as they sign your book. The Zoom link to join the signing will be sent after the book has been purchased. Signings happen after the author’s event except for Roger Robinson who is signing on Fri 28 Aug, a different date to his event.  Book signing spots must be booked 5 days before the date of the signing.

Watching an event on-demand (after the live broadcast has finished)

Most of our 2020 online events are available to watch on-demand on the website video player pages immediately after the live broadcast and on our YouTube channel for an unlimited period of time, except for the following events, which have limited availability:

Available until the end of the Festival

Why Plastic isn’t Fantastic: Dapo Adeola & Nathan Bryon
Fire Front: First Nations Poetry and Power
Gavin Francis & Kapka Kassabova: The Lie of the Land
Polly Dunbar & Michael Morpurgo – Owl or Pussycat?
Alexander McCall Smith with Ruth Davidson: For the Love of Humankind
David Eagleman: A Mind-Blowing Future
Gruffalos, Conjurors with Julia Donaldson, Axel Scheffler and Nick Sharratt
Olivette Otele & Angela Saini: Pseudoscience and Slavery
Opening Night: Strange Times
Voices from the Past with Patrice Lawrence & Bali Rai
Women in Politics: A Year of Reckoning

Available for 2 weeks after the end of the Festival

Cooking and Drawing up a Storm with Julia Donaldson, Lydia Monks & Sara Ogilvie
Sharna Jackson & Robin Stevens: Super Sleuths
Super Scribbles and Canine Capers with Rob Biddulph
Oliver Jeffers: What We'll Build

Available for a limited time after the end of the Festival

Who’s Afraid of the Working Class? -  Available for 6 months
Writing Wrongs: Voices from the Queer Arab Vanguard  - Available for 30 days

Not available to watch on-demand after the live broadcast

Tales of Two Planets: Making Climate Change Personal
Yoko Ogawa & Stephen Snyder: The Memory of Forgetting
James Tait Black Prizes
Cassandra Clare: All that Glitters is Not Gold
Edwidge Danticat: ‘Death Cannot Write Its Own Story’
Helen Macdonald: The Natural World Beyond ‘H is For Hawk’
Nikita Gill & Nic Stone: Writing Resistance
Ali Smith & Sarah Wood: Festival – a Film
Samantha Irby: Bitches Gotta Eat

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