If you have a question about your membership that is not answered here, please contact us by calling 0131 718 5653 or emailing email@example.com, Monday to Friday, 10:00–17:00.
How often will you contact me?
We keep in touch throughout the year with monthly emails to Friends and Champions featuring news, membership benefits information, as well as some additional Festival related information between June and August. We also post a printed copy of our Limited Edition newsletter to all members twice a year, as well as a copy of the programme brochure.
When is the Advance Booking period?
The start of Advance Booking is staggered according to your type of Membership.
Friends Advance Booking takes usually takes place on a Saturday and Sunday in June, two weekends after programme launch. Champions Advance Booking starts on the Friday and Benefactor Advance Booking starts on the Thursday
Online booking opens at 10.00am on the day your Advance Booking period starts and will remain open until midnight of the end of the Advance Booking period.
Phone lines will be open from 10.00 to 17.00 during your membership's Advance Booking period.
How many tickets can I book in advance of the public sale?
You can book up to a set number of tickets for a set number of events depending on your membership benefits (Friends: 2 tickets for 10 events, Champions: 3 tickets for 20 events, Benefactors 4 tickets for unlimited events). For events in the children's programme you can book up to 5 tickets per event, no matter your membership type.
It is our policy to ensure that some tickets will always be available for members of the general public when the Box Office opens on the first day of public booking. The number of tickets available to members during Advance Booking is therefore limited and all tickets are subject to availability. Although members have a considerably greater chance of getting tickets for events in high demand, membership does not guarantee tickets will be available for all events.
When is my membership renewal due?
Memberships last for one year from the date of purchase. You will be sent a reminder to renew your annual membership over a month before it is due to expire.
To save you going through the renewal process every year, you can set up a direct debit to pay for your membership. This can be done when you’re renewing online, or if you’re signing up online as a new member.
Renewing your membership and setting up a direct debit can also easily be done over the phone, please contact 0131 718 5653. Companions and Benefactors can choose to pay either monthly or annually.
How do I renew my membership online?
Memberships can be renewed online at any time up to three months before your current membership expires.
You need to have a web account for our online booking system that is linked to your membership account.
For this you will need an email address that you have regular access to. If you have never registered for an online account with us, contact 0131 718 5653 or email firstname.lastname@example.org
and someone can guide you through the process and ensure your account is linked correctly.
If you already have a Book Festival web account, you can see if it is linked to your membership by logging in
and viewing your ‘My Account’
page which should display your membership details. If you can’t see your membership details in your account please contact 0131 718 5653 or email email@example.com
When you are signed into your account, a membership renewal or purchase button will appear on our membership page, which allows you to add a membership to your shopping basket. Then simply follow the checkout process.
Once you have created a web account, you can also use this to book tickets online once booking opens, you can make online donations, and it allows you to update your personal details throughout the year without needing to contact us.
How can I contact you?